Data Disappearing.
<p>I bought data for my phone. on October 31 2016 I lost 1.2g . I made an inquiry and a ticket was logged. they said I used the data 3 instances at 18:21, 18:23 and 18:28. when.I ask what sites I accessed I was asked to wait another 3 days after which they want me to wait for the bilingual cycle to end on the 20th before they come with ask not her excuse. their manager or supervisor called a Themba told me to buy more data until they can look into the issue. I have been with MTN since 2011 however I am ready to leave them. no one is willing to help and all I get is more problems.</p>
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MTN South Africa's replyOfficial
11 Nov 2016, 09:53Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the billing department can only investigate the data lost once the invoice for November has been finalized and reflecting on the account. Once the invoice for November month has been closed, the URL report can be requested.
Please contact the 808 call center again on the 24tth of November to log the investigation for the data lost and URL report.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply11 Nov 2016, 09:53
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the billing department can only investigate the data lost once the invoice for November has been finalized and reflecting on the account. Once the invoice for November month has been closed, the URL report can be requested.
Please contact the 808 call center again on the 24tth of November to log the investigation for the data lost and URL report.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
's updateReviewer Update
11 Nov 2016, 09:58What do I use at the moment because I purchased data to use now? I guess I have to spend more ?
's update11 Nov 2016, 09:58
Reviewer Update
What do I use at the moment because I purchased data to use now? I guess I have to spend more ?
's updateReviewer Update
29 Nov 2016, 22:14I have called to log a query and no one is helping me. each supervisor or manager claims the previous one logged a wrong ticket. can I have my debit order cancelled because I no longer want to be on MTN
's update29 Nov 2016, 22:14
Reviewer Update
I have called to log a query and no one is helping me. each supervisor or manager claims the previous one logged a wrong ticket. can I have my debit order cancelled because I no longer want to be on MTN