TJ
Tira J
1 reviews | Active since Nov 2016
07 Nov 2016, 15:36
Data disappearing
<p>My data/ airtime keeps disappearing seconds after loading it onto my phone. </p> <p>It is impossible to get hold of a consultant within a reasonable time and their social media team just read my messages and don't reply.</p> <p>I have requested a detailed report on what my data has been used on about 3 times and I've been blantently ignored. </p> <p>I've had nothing but problems with this network and I cannot wait for my contract to expire so that I can cancel my contract with MTN. </p> <p>The lack of response from mtn has just proved that they have no sense of value for their customers.</p>
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MTN South Africa's replyOfficial
08 Nov 2016, 19:15Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that after the inclusive 500MB was provisioned on 2016-10-17 you have been loading weekly data bundles, the bundles are spent on data sessions. Kindly request the data usage validation and the usage report once the invoice dated 2016-11-16 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply08 Nov 2016, 19:15
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that after the inclusive 500MB was provisioned on 2016-10-17 you have been loading weekly data bundles, the bundles are spent on data sessions. Kindly request the data usage validation and the usage report once the invoice dated 2016-11-16 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,