DATA DISAPPEARING
<p>use an iphone 6+ and i have used a different iphone prior to that. I have never experienced a problem with MTN. </p> <p>Yesterday 29/09/16 i bought close to 450MB of data and in less than 10 minutes it was gone. tired to load data on my other number which happens to be MTN and the same problem occured.</p> <p> </p> <p>I spoke to a gentleman i do not remember his name and he told me to turn off apps i do not use that take a lot data, which i did but the same problem still occures. </p> <p> </p> <p>This morning i spoke to two ladies by the name of NOMPUMELELO AND DUDU that ****ed me off to another level because they were talking nonsense in my ear like i dont know what im talking about. I know my phone iv been using it fo God Knows how long. My apps have never been a problem whethere they're on or not, this problem of started yesterday. Train your staff or whatever.</p> <p> </p> <p>I want an explanation where my data is going to exactly and i want my data reimbursed. I want to port to a different network because this is beyond ridiculous.</p>
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MTN South Africa's replyOfficial
17 Oct 2016, 06:55Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused
Please be advised that an escalation has been sent to our Pre-paid division to assist with a detailed breakdown on where usage is generated on device and to avoid and depletion happening moving forward. A call back will be done today to advise on the outcome of your missing data request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply17 Oct 2016, 06:55
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused
Please be advised that an escalation has been sent to our Pre-paid division to assist with a detailed breakdown on where usage is generated on device and to avoid and depletion happening moving forward. A call back will be done today to advise on the outcome of your missing data request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
's updateReviewer Update
01 Dec 2016, 15:24i did not get any feedback and this is still continuing. THHIS NETWORKS TAKES SO MUCH DATA,
I loaded to 200 MB it is gone in less that 10 minutes...im getting sick of this now. DO something. its easy to take out money for your data but to reimburse never.
Pathetic service and network.
's update01 Dec 2016, 15:24
Reviewer Update
i did not get any feedback and this is still continuing. THHIS NETWORKS TAKES SO MUCH DATA,
I loaded to 200 MB it is gone in less that 10 minutes...im getting sick of this now. DO something. its easy to take out money for your data but to reimburse never.
Pathetic service and network.