DATA DISAPPEARING
A hacker stole my data because the MTN system gave the ******* the opportunity to do it. Then I complained at the MTN shop about my ****** data. They told me to buy more data while they investigate the problem. I bought more data and again it's got ******. Now MTN blame me for my data that has been ****** and don't want to refund me. Then my contract's 120 SMS'e also disappear because they "accidently" forgot to load it. This is not a company I can trust anymore. Frederick Hamann
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MTN South Africa's replyOfficial
05 Jul 2019, 12:19Good day Fredrick
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the bundles were provisioned, customer care responded to you on the 1st of July 2019. Please check you data usage on your device to see which application is using your data.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the bundles were provisioned, customer care responded to you on the 1st of July 2019. Please check you data usage on your device to see which application is using your data.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,
MTN South Africa's reply05 Jul 2019, 12:19
Official
Good day Fredrick
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the bundles were provisioned, customer care responded to you on the 1st of July 2019. Please check you data usage on your device to see which application is using your data.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the bundles were provisioned, customer care responded to you on the 1st of July 2019. Please check you data usage on your device to see which application is using your data.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,