FH
Freddie H
1 reviews | Active since Jul 2019
01 Jul 2019, 01:22
Data disappearing
Somebody hacked my data sim and ***** all my data repeatedly. Everytime I bought new data the next day it is gone. I even send them an affidavit to open a ***** case but MTN refuses to do anything. I now don't have internet and it don't help to buy more data.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
01 Jul 2019, 11:34Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and contact you for a resolution and way forward.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and contact you for a resolution and way forward.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply01 Jul 2019, 11:34
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and contact you for a resolution and way forward.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and contact you for a resolution and way forward.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team