tK
thulani K
1 reviews | Active since May 2015
22 Mar 2016, 08:44
DATA DISAPPEARING
HI <br> <br> IN THE LAST TWO WEEKS I HAVE LOST DATA WORTH R160.00 AND AIRTIME TO THE VALUE OF R40.<br> TRIED CALLING THE CALL CENTRE BUT THE OPERATORS ARE ALWAYS BUSY OR YOU JUST CANNOT GET THROUGH OR THE CALL GETS CUT OFF WHILST YOU WAITING TO SPEAK TO THE OPERATOR.<br> <br> IM SERIOUSLY UNHAPPY WITH THIS AND WOULD LIKE TO BE RE-IMBURSED FOR MY DATA ESPECIALLY.<br> I WORK HARD TO HAVE SOMEONE ***** FROM ME. WHAT MTN IS DOING IS *****ING PEOPLES MONEY.
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MTN South Africa's replyOfficial
23 Mar 2016, 10:11Hello thulanikhuboni,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to the management team within our Prepaid Department. We've requested them to investigate the data bundle depletion and airtime depletion.
We've requested them to also make direct contact with you as soon as the matter has been investigated.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to the management team within our Prepaid Department. We've requested them to investigate the data bundle depletion and airtime depletion.
We've requested them to also make direct contact with you as soon as the matter has been investigated.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply23 Mar 2016, 10:11
Official
Hello thulanikhuboni,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to the management team within our Prepaid Department. We've requested them to investigate the data bundle depletion and airtime depletion.
We've requested them to also make direct contact with you as soon as the matter has been investigated.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to the management team within our Prepaid Department. We've requested them to investigate the data bundle depletion and airtime depletion.
We've requested them to also make direct contact with you as soon as the matter has been investigated.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,