NL
Nyrene Lewer-Allen

1 reviews | Active since May 2013

30 Apr 2015, 10:35

Data disappearing!

Dear Mtn, where is my data going? Topped up a monthly 100mb on 07/04/2015 (extra 55mb free for 3 days). Again 12/04/2015 top up 100mb (extra 55mb free for 3 days). 14/04/2015 my 200mb on contract kicked in, lasted about a week maybe. 21/04/2015 topped up a 500mb (extra 275mb free for 5 days), lasted about a week. 29/04/2015 topped up 100mb (extra 55mb free for 3 days). My facebook usage was up briefly during the week I had the 500mb. Where is all my data going? Do we now live in a country where smart phones have no place and can only be used in Wifi zones and keep phone data off unless there's an emergency?

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 May 2015, 08:27
Official
Hello nam80,

Thank you for posting.

Please accept our apologies for the delayed response and the inconvenience this may have caused.

The matter has been escalated to our billing department to investigate; a consultant will contact you and provide you with feedback once the query is resolved.

Regards,
Lawrence

REQ: ***



Best regards,