RM
Refilloe M
1 reviews | Active since Mar 2014
11 Mar 2016, 07:36
Data disappearing
I have had enough with mtn, on Wednesday i bought 100MB of data, yesterday when i checked my balance it was 524Kb then i switched off my data and phone too, when i switched it on my data was gone i was only left with 20KB. I have been with mtn for close to 10 years but recently i'm not happy with your service first it was my airtime vanishing now it's my data. Please stop reaping us off
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MTN South Africa's replyOfficial
16 Mar 2016, 08:56Hello fifi28,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that on the 10th you had multiple applications for the default browser. Please always ensure that you do not have multiple internet connection running at same time.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that on the 10th you had multiple applications for the default browser. Please always ensure that you do not have multiple internet connection running at same time.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
MTN South Africa's reply16 Mar 2016, 08:56
Official
Hello fifi28,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that on the 10th you had multiple applications for the default browser. Please always ensure that you do not have multiple internet connection running at same time.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that on the 10th you had multiple applications for the default browser. Please always ensure that you do not have multiple internet connection running at same time.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo