1 reviews | Active since Apr 2015
Data Disappearing!
Good day <br> <br> I get 500MB data per month with my contract, but then I top up as well once I have used the 500MB. I purchased a bundle two days ago, checked my data this morning before I sent a whatsapp message and I had 465MB of data. I received 3 whatsapp plain text messages after that and got an SMS to say that my data bundle is depleted?!<br> <br> I am shocked, MTN has taken away 465MB of my data in a matter of seconds. I did not download anything and therefore would like to understand how this could happen? I paid for this via my cellphone banking, so technically MTN has just taken away that money I spent on purchasing the data. <br> <br> This is not right. I need data but if I buy data again now off my cellphone banking will that disappear too??? <br> <br> I would appreciate a speedy response explaining why this happened as well as my data being restored to me. <br> <br> Thank you kindly, <br> <br> Candice
Thank you for your post.
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that your data budles are used on internet , on your Iphone please minimise data usage by following these steps:
Settings > Privacy > Diagnostic & Usage > Select Don't Send
Settings > Cellular > System Services
Go To Settings > Privacy > Location Services(On/Off)
Go To Settings > Notifications- turn off
Restrict Apps from Using Cellular Data
1. Go to the Settings app on your iPhone
2. Click on Cellular
3. Just flip the switch next to an app on this screen.
They'll be allowed to use Wi-Fi networks, but not cellular data.
Disable Background App Refresh
1. Go to Settings app
2. Click on General
3. Click on Background App Refresh.
4. Toggle apps to off if you don't want them to refresh in the background, or disable the background app refresh feature for every app on your phone.
1. Go to Settings app,
2. Click on Mail, Contacts, Calendars , Click on Fetch New Data.(manually)
Press iCloud , Press Storage & Backup, Turn Off iCloud Backupand press ok.
double click menu button, swipe off everything.
regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that your data budles are used on internet , on your Iphone please minimise data usage by following these steps:
Settings > Privacy > Diagnostic & Usage > Select Don't Send
Settings > Cellular > System Services
Go To Settings > Privacy > Location Services(On/Off)
Go To Settings > Notifications- turn off
Restrict Apps from Using Cellular Data
1. Go to the Settings app on your iPhone
2. Click on Cellular
3. Just flip the switch next to an app on this screen.
They'll be allowed to use Wi-Fi networks, but not cellular data.
Disable Background App Refresh
1. Go to Settings app
2. Click on General
3. Click on Background App Refresh.
4. Toggle apps to off if you don't want them to refresh in the background, or disable the background app refresh feature for every app on your phone.
1. Go to Settings app,
2. Click on Mail, Contacts, Calendars , Click on Fetch New Data.(manually)
Press iCloud , Press Storage & Backup, Turn Off iCloud Backupand press ok.
double click menu button, swipe off everything.
regards
Nompumelelo
REQ:***
Best regards,