TP
Theo P
1 reviews | Active since Oct 2015
08 Oct 2015, 16:16
DATA DEPLETION AND NOBODY TO CONTACT
i CANT UNDERSTAND HOW MY DATA CAN JUST GET DEPLETED SO FAST AFTER HARDLY USING MY PHONE. THEN CALLING THE HELPDESK, ONLY FOR THE CALL TO BE ENDED 4 TIMES!! WHAT THE HELL??
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Replies (1)
MTN South Africa's replyOfficial
12 Oct 2015, 16:38Hello theo007,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've escalated the matter direclty to the management team within our Prepaid Management team. We've requested that they investigate the data depletion for you last 3 data purchases.
Once again for the breakdown in service exeprienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've escalated the matter direclty to the management team within our Prepaid Management team. We've requested that they investigate the data depletion for you last 3 data purchases.
Once again for the breakdown in service exeprienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply12 Oct 2015, 16:38
Official
Hello theo007,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've escalated the matter direclty to the management team within our Prepaid Management team. We've requested that they investigate the data depletion for you last 3 data purchases.
Once again for the breakdown in service exeprienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've escalated the matter direclty to the management team within our Prepaid Management team. We've requested that they investigate the data depletion for you last 3 data purchases.
Once again for the breakdown in service exeprienced.
Regards
Tim
MTN Complaints Management Team: REQ:***