KM
Khuthala M
1 reviews | Active since Nov 2009
27 Oct 2015, 11:29
Data depletion
I had 60MB of data on the 26th of October 2015, after a couple of whatspp chats, data depleted. Purchased 100Mb just after 18:00 on the 26th of October 2015, received an additional 50Mb free, browsed the internet was left with over 100Mb, this morning 27th of October I received a text message of \data has depleted""; Sinovuyo; Michelle and Miskraan; they all could not answer me; I was told by Faraad to call back after an hour; which I did; then was told again by the second agent to callback after an hour; as they cannot see the latest internet usage; it was like am being pushed around with the problem; then Michelle suggested I call the Technical team; which I called ***; that number still transferred me to the very same service desk;Miskraan tried to connect me to the Technical team to which it said\"" number incorrec\""t"
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MTN South Africa's replyOfficial
29 Oct 2015, 10:59Hello hlonie,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that when you used the internet the usage do not update immediately on the network, there is a time frame.
We have sent the request to the technical department to contact and assist you if you have any systems open on the internet that is not closed properly and that will take the data.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that when you used the internet the usage do not update immediately on the network, there is a time frame.
We have sent the request to the technical department to contact and assist you if you have any systems open on the internet that is not closed properly and that will take the data.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply29 Oct 2015, 10:59
Official
Hello hlonie,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that when you used the internet the usage do not update immediately on the network, there is a time frame.
We have sent the request to the technical department to contact and assist you if you have any systems open on the internet that is not closed properly and that will take the data.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that when you used the internet the usage do not update immediately on the network, there is a time frame.
We have sent the request to the technical department to contact and assist you if you have any systems open on the internet that is not closed properly and that will take the data.
Kind Regards,
Alice van der Merwe
***
Best regards,