Data depletion
I have been using Mtn for the last 15 years but as of lately they've very unfair on data. I keep buying airtime & purchase data. 100mb 20mb it gets depleted with in minutes of purchase without me even using it, data cap turned off & no subscription on my number. Yesterday I bought 20mb which lasted me the whole day. Today I bought with the same amount it depleted within minutes. This has been happening for the last few weeks hence I am placing a complaint & I am sure it is not just me that has been having this problem
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MTN South Africa's replyOfficial
12 Mar 2018, 19:00Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated the number *** and picked up that the data was depleted due to Internet connection we have different transactions and times records on the network that indicates the connection.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply12 Mar 2018, 19:00
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated the number *** and picked up that the data was depleted due to Internet connection we have different transactions and times records on the network that indicates the connection.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,