LM
Lerato M
1 reviews | Active since Jan 2016
19 Jan 2016, 07:11
Data depleting without use.
My name is Lerato .<br> <br> I upgraded in Dec on MTN my choice top up part of package I received 34GB.<br> <br> Sunday 17 Jan checked my balance I had about 26Gb now Tuesday 19th am left with 70MG , how fair is that MTN is taking our data to make up for there losses.<br> I require a breakdown of my data usage if I have used or compensate <br> <br> Lot of people are complaining about you , regret ever upgrading this is a rip-off. <br> Please revert I need a response.
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MTN South Africa's replyOfficial
20 Jan 2016, 10:17Hello leratomaduna,
Thank you for your post.
We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Billing Department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Billing Department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply20 Jan 2016, 10:17
Official
Hello leratomaduna,
Thank you for your post.
We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Billing Department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Billing Department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,