SM
Sanele M
1 reviews | Active since Nov 2015
10 Nov 2015, 13:33
Data depleting incorrectly
MTN has been depleting my bundles so unreasonable lately and they even telling me that on their system they see different amount and they can see that I have bundles am so annoid I didnt get friendly response from their operators. I just want the budles I have paid for I dont care about their promotions. who on earth buys bundles and few hours are depleted, are we suppose to leave like that or just leave the network provider? am damn crossed with this because I buy bundles within the next hours they depleted as if I download a lot.
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MTN South Africa's replyOfficial
11 Nov 2015, 10:46Hello sanelemtn,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
We have noted on the system that on iPhone 4S you have multiple internet connections running. Kindly follow the following steps to help reduce your data usage.
Double click on the circle twice and swipe all the running applications you don't need
Or go to settings, cellular, running applications, off.
Please note that iCloud charges you a lot because it backs up all your applications and also your operating system(I OS9) is forever running.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
We have noted on the system that on iPhone 4S you have multiple internet connections running. Kindly follow the following steps to help reduce your data usage.
Double click on the circle twice and swipe all the running applications you don't need
Or go to settings, cellular, running applications, off.
Please note that iCloud charges you a lot because it backs up all your applications and also your operating system(I OS9) is forever running.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply11 Nov 2015, 10:46
Official
Hello sanelemtn,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
We have noted on the system that on iPhone 4S you have multiple internet connections running. Kindly follow the following steps to help reduce your data usage.
Double click on the circle twice and swipe all the running applications you don't need
Or go to settings, cellular, running applications, off.
Please note that iCloud charges you a lot because it backs up all your applications and also your operating system(I OS9) is forever running.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
We have noted on the system that on iPhone 4S you have multiple internet connections running. Kindly follow the following steps to help reduce your data usage.
Double click on the circle twice and swipe all the running applications you don't need
Or go to settings, cellular, running applications, off.
Please note that iCloud charges you a lot because it backs up all your applications and also your operating system(I OS9) is forever running.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***
Best regards,