1 reviews | Active since Oct 2015
DATA DEPLETING !!!
I can not believe this !!! <br> I receive my airtime bundle of R110.00 airtime, 25 SMS'S and 100MB data on the 21st of every month.<br> My data is Done !!!<br> I have checked my data usage and it is impossible to have gone through my data so quick. I usually use the WIFI at home. My data and airtime package normally last me till the 10th or 12th..please MTN explain why you guys are *****ING OUR DATA. You cant tell me a few Whatsapp chats have used my data so quick, IMPOSSIBLE!! I have a lot of friends who complain about the same thing. Going to your branch in Cape Gate is the most dumbest thing I could do as they are so slow and useless there. They cant even explain why or what is going on. I have read the report on News 24 about this, and I will not be paying my account or monthly fee if this matter does not get resolved. this is ****************.<br> I have put up with bad service just for your low prices and great package deals, but after this happening every month for the past few months I am considering moving to a better network with better service and pay the extra amount every month. <br> <br> STOP *****ING OUR DATA AND RESOLVE ALL COMPLAINTS IN THIS MATTER.
Thank you for your post.
We apologize for any inconvenience incurred.
We have logged the request for the data lost :New trouble ticket added with ref SMC/***
Please allow +-10 working days to be finalized.
When you are connecting via Wi-Fi there should not be any cost incurred. It is advisable though to switch off your mobile data when connecting to Wi-Fi because when your loose signal on Wi-Fi it will connect to your mobile data which will incur data lost.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We have logged the request for the data lost :New trouble ticket added with ref SMC/***
Please allow +-10 working days to be finalized.
When you are connecting via Wi-Fi there should not be any cost incurred. It is advisable though to switch off your mobile data when connecting to Wi-Fi because when your loose signal on Wi-Fi it will connect to your mobile data which will incur data lost.
Kind Regards,
Alice van der Merwe
***
Best regards,
