Data depleted once more 3 gig in less then a week

Item: MTN South Africa
Rating: 2
Author: Shane L

MTN Data bought 1Gig 29/8 -2015 time 17.28 Pick and pay - cashier Joy Masha....<br> again 1Gig 3/9-2015 9.45 am Clicks lakeside mall ..cashier Diako <br> Again 1Gig 5/9-2015 16.16 pick and pay lakeside cashier Thabi ....this one is depleted today again 8/9-2015 ...<br> Now this is totally in possible .. Since my complaint 1 Gig is lasting less then a week were it lasted 2 weeks !! <br> Can't say this isn't *****ing .. I've switched all functions .. Use whatsaap and Facebook .. ... MTN still hasn't contacted me back yet money is going quicker ... Bad service and no info on why !! They can ***** so much in less then a week 3 Gig

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Replies (1)

MTN South Africa's replyOfficial

18 Sept 2015, 08:43

Hello Shane 9999,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that I have escalated this query to prepaid help desk to investigate these missing data bundles. They will get back to you once the matter is resolved.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Jessie
REQ:***

MTN South Africa's reply18 Sept 2015, 08:43

Official