DATA DEPLETED AT AN UNUSAL RATE WITHOUT ANY REASONABLE REASON
<p>I am utterly perplexd at the rate at which MTN data is depleted. On thursday the 13the Oct my number was topped up with 1gig data and R50 airtime - by saturday afternoon the data was depleted include the airtime of about R35. Saturday late evening I bought #00MG and in the morning of Suday the data was depleted. Same morning sunday I bought airtime of R30 which i only used for 1 call that was about 4min - thereafter the airtime was depleted. </p> <p> </p> <p>I called in the 808 customer service number and the lady i spoke to told me it may be the setting on my phone which is an iPhone 6. however i dont buy that story because I've been using the phone for over a year and ive never experienced such ludacrousness - on the 30th Sep 2016 I topped up my data 2GB and thats lasted me until last week Wednesday (so why would the 1GiG i bought on thusrtday last for less than 2 day?)</p> <p> </p> <p>This is really infuriating because im being ****** by you MTN and no one in you offices can explain how, I visited the MTN at MAponya Mall and it was a waiste of my time because NO ONE KNOWS.... Totally shamelss. </p> <p> </p> <p>Please just advise why on earth you MTN are robbing you customers and more than anything I NEED MY DATA BACK. Ive been using Telkom Mobile concurrently with you MTN and MTN data last me longer than MTN and yet you still rob us . I use my money to buy MTN airtime and still MTN rips me off my data, MY DATA which I BOUGHT using MY OWN Money.. </p> <p> </p> <p>Im beyond irritated and angry and this.... </p> <p> </p>
Good day Xoliswa
As per our records we find that on the 2016-10-13 21:24:50 you had loaded a 1gig data bundle there after there has been active web sessions and by 2016-10-14 04:47:48 you had a remainder of *** Mbps finally at 2016-10-14 05:25:06 your data had depleted to a zero balance.
Please note that besides Internet usage your handset can also generate charges via upgrades of applications and automatic system updates. Around September and October Apple generally has a major software update roll out, this might have been a cause in the depletion of your data.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Yahya
REQ:***
Good day Xoliswa
As per our records we find that on the 2016-10-13 21:24:50 you had loaded a 1gig data bundle there after there has been active web sessions and by 2016-10-14 04:47:48 you had a remainder of *** Mbps finally at 2016-10-14 05:25:06 your data had depleted to a zero balance.
Please note that besides Internet usage your handset can also generate charges via upgrades of applications and automatic system updates. Around September and October Apple generally has a major software update roll out, this might have been a cause in the depletion of your data.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Yahya
REQ:***
