DATA DEPLETED AS IT HAS EXPIRED

THIS IS MY SECOND COMPLAIN REGADING THIS SMS THAT I GET EVERYTIME CONFIRMING THAT MY DATA HAS BEEN DEPLETED ,MY QUESTION IS HOW LONG WILL THIS HAPPEN??? IT IS VERY ANNOOYING TO GET ONE OF YOUR CONSULTANTS WHO ARE NOT ABLE TO HELP US AS CUSTOMER WHY IS THIS BEING DONE??? GIVING LAME EXCUSES REGARDING THIS ISSUE??? ON THE 19-03-2015 I SPOKE TO ZWELI SHE NEVER GAVE ME ANYTHING THAT IS SOLID REGARDING THIS DEPLETION OF DATA OR AIRTIME ??? GOING ON AND ON ABOUT THE TYPE OF A PHONE AM USING THAT IS THE COURSE OF IT, WHICH I EVEN ASKED HER TO ADVISE HER TEAMLEADER TO CONTACT ME, HOWEVER IT WAS NOT DONE, TODAY I CALL IN I RECIEVE THE VERY SAME MESSAGE ABOUT AIRTIME BEING DEPLETED , I CALLED IN SPOKE TO NHLANHLA GAMA, WHO JUST DROPPED THE CALL AS I WAS EXPLAINING MY QUERY, AM FURIOUS , AT THIS POINT HE DIECIDED TO HUNG UP THE CALL ON ME, AND THAT WAS A BAD MOVE FOR HIM AND I NEED ANSWERS, SEEMINGLY U NOT TAKING YOUR CLIENT SERIOUSLY , FOR THAT MATTER NOT DOING FIRST CALL RESOLUTION , THE SERVICE IS ****ED UP, AND NOW I CALLED HIM HE CLAIMS HE NEVER DROPPED THE CALL. AM NOT GOING TO LET THIS SLIDE AWAY, I NEED ANSWERS , I NEED MY DATA BACK