LM
Lerato M
1 reviews | Active since Jun 2013
23 Nov 2018, 19:29
Data depleted
I received my 3gig on the 12th of November but today all my data is gone and i am only using it for watsaap, Facebook and checking my emails. How the hell does 3 gig get depleted in just a week Nxaaaaaaaa so you are a **** Mtn. This data used to last me 4 weeks but this month i was so shocked it only lasted for a week . Maybe you should cancel my contract because you are ****** now tjawing my data nxaaaaaa
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MTN South Africa's replyOfficial
26 Nov 2018, 09:47Good day Lerato
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, the data was used on the internet. I have checked the data usage on your number and the system shows that you have used 4188.79MB of data from the 12-11-2018 to 26-11-2018. To check the applications that have consumed your data, you can go to the data ranking option on your Huawei device.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, the data was used on the internet. I have checked the data usage on your number and the system shows that you have used 4188.79MB of data from the 12-11-2018 to 26-11-2018. To check the applications that have consumed your data, you can go to the data ranking option on your Huawei device.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply26 Nov 2018, 09:47
Official
Good day Lerato
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, the data was used on the internet. I have checked the data usage on your number and the system shows that you have used 4188.79MB of data from the 12-11-2018 to 26-11-2018. To check the applications that have consumed your data, you can go to the data ranking option on your Huawei device.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, the data was used on the internet. I have checked the data usage on your number and the system shows that you have used 4188.79MB of data from the 12-11-2018 to 26-11-2018. To check the applications that have consumed your data, you can go to the data ranking option on your Huawei device.
Warm regards, Jessica John Complaints Management Team
Best regards,