1 reviews | Active since Aug 2016
Data Depleated & Bad Customer Service
<p>HI</p> <p> </p> <p>Last week on tghe 1st August I loaded 1GB Data on my phone. This morning the 8th August it is up. I have wifi at home which I connect to automaticly once i walk in. normally my data last more that three weeks. now how uis this possible.... so i phone 173 speak to Racheal shegives me just excuses and say i have used my data ansd thats it not even trying to explsin or listen to mer. I asked to be speaking to manager or supervisor ... oh they are busy... ashe puts me on hold and aftwer 5 min call cuts.... call back wait 18 min to be assisted again racheal is the consultant again.... i asked tro be speaking to supervisor nd stil no answerall shedid was put me on mute not even hold its a dead silince. i want my data back !!!! i am discusted in the way i am treated by mtn and not imppressed !!!! Its been hour an nothing been resolved or esculasted !!!! no feedback what so ever !!! I am ****ed Off !! my time being waisted !!! i have other thing to do asap too but being held up !!!!!</p> <p> </p> <p>I want feedback an my data Back !!!</p> <p> </p> <p> </p>
Good Day Leon Ras,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the 1GB data bundle purchased on the 01 August 2016 was used from the very same day it was purchased until it was used up on the 06 August 2016.
We noticed that Data share service is active on your line. Please note that when you have linked a number to use your data bundle the first preference will be your data bundle. This means that the number linked to your number will start with your data bundle every time it is using internet, the only way a linked number can use its own data bundle is when your number has no data bundle available.
In this way both your number and the linked number will be using your data bundle and this includes any internet automatic updates that may be active on any of the numbers. Please check for internet automatic updates and switch them off. For assistance in checking these, please contact our Data support Team on 1555 (free from an MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Leon Ras,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the 1GB data bundle purchased on the 01 August 2016 was used from the very same day it was purchased until it was used up on the 06 August 2016.
We noticed that Data share service is active on your line. Please note that when you have linked a number to use your data bundle the first preference will be your data bundle. This means that the number linked to your number will start with your data bundle every time it is using internet, the only way a linked number can use its own data bundle is when your number has no data bundle available.
In this way both your number and the linked number will be using your data bundle and this includes any internet automatic updates that may be active on any of the numbers. Please check for internet automatic updates and switch them off. For assistance in checking these, please contact our Data support Team on 1555 (free from an MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,