Data deals & Customer service

<p>Hi thank you for the response</p> <p>I called in on Saturday @ 11:20am spoke to a gentleman where i advised him my promotional data has disappeared</p> <p>I recently upgraded on The 13th Jan 17 with which the package came with 10 000min and 50gigs of data per month as per signed agreement</p> <p>My billing date is on the 14th of each month but upon my suprise i was out of data on the 9th of this month before</p> <p>When i spoke to the gentleman he advised they will log a query for it to be loaded within 2 to 24hrs its well after 24hrs so i called this morning and spoke to a Nicolette who advised me the feedback is that the data is simply lost and cannot be retrieved i should simply wait till my billing date where i asked her if the taken data would be reimbursed which she said no</p> <p>I reiterated her statement which to me wasn't satisfactory, why should data be taken from me? And why should i wait till the bill date? Why were the agreement terms breached?</p> <p>Please kindly assist with this query i have been with this network for quite sometime now would hate to leave as i use my phone for business purposes too</p> <p>My mtn number ********** 861</p> <p>Call references</p> <p>Saturday 04/03/17 : ********** 82<br />Monday 13/03/17: ********** 45</p>