1 reviews | Active since Jun 2015
Data *********
Although MTN's Data coverage is excellent they are a bunch of *********, at first they started of with they're whatsapp bundle at R10 within a month it jumped by R20. Now A whats app bundle is R30. While they're competitor Cell C is R15 for a whatsapp bundle. With Cell C I load my phone with R15 to purchase a R15 bundle. With MTN if I load R30 air time I receive a message that I have Insufficient funds for the transaction. Is there maybe a board where these data ********* can be reported so that they can be locked up for they're crimes against humanity
Thank you for raising your concerns and MTN is sincerely apologising for any inconvenience that you may have experienced.
A review of customer usage has revealed that an there has been an extraordinary excessive amounts of data via Whatts app. The increase in demand on MTN’s 3G network resulted in MTN investing in both our 3G and 4G networks in order to deliver a world-class network experience .and consequently increasing the Whatts app bundle amount to R30.00.
We understand the frustration it may have caused.
Warm regards
Eunice
Complaints analyst.
Thank you for raising your concerns and MTN is sincerely apologising for any inconvenience that you may have experienced.
A review of customer usage was made and it revealed that an there has been an extraordinary excessive amounts of data via Whatts app. 1% VAT increase was also taken into account.
The increase in demand on MTN’s 3G network resulted in MTN investing in both our 3G and 4G networks in order to deliver a world-class network experience and consequently increasing the Whatts app bundle amount to R30.00.
We understand the frustration it may have caused. It is not MTN’s intention to dissatisfy our valued customers.
Warm regards
Eunice
Complaints analyst.
Best regards,
Thank you for raising your concerns and MTN is sincerely apologising for any inconvenience that you may have experienced.
A review of customer usage has revealed that an there has been an extraordinary excessive amounts of data via Whatts app. The increase in demand on MTN’s 3G network resulted in MTN investing in both our 3G and 4G networks in order to deliver a world-class network experience .and consequently increasing the Whatts app bundle amount to R30.00.
We understand the frustration it may have caused.
Warm regards
Eunice
Complaints analyst.
Thank you for raising your concerns and MTN is sincerely apologising for any inconvenience that you may have experienced.
A review of customer usage was made and it revealed that an there has been an extraordinary excessive amounts of data via Whatts app. 1% VAT increase was also taken into account.
The increase in demand on MTN’s 3G network resulted in MTN investing in both our 3G and 4G networks in order to deliver a world-class network experience and consequently increasing the Whatts app bundle amount to R30.00.
We understand the frustration it may have caused. It is not MTN’s intention to dissatisfy our valued customers.
Warm regards
Eunice
Complaints analyst.
Best regards,