<p>I took out 4 data contracts three months ago. Each one is R99 for 6Gb wich totals R396 per month. Thirst month MTN deducted R2396.84. I was told that we chaged the limit sets. Took all phones to be checked to MTN North Cape mall in Kimberley. Promised me all is right. Second month MTN deducted R2340.50. Again I complaint and reversed the money. I had to pay in R2663.02 before they will cancel the contract. I paid this amount on the 23 December 2016 and they told me within two days the contracts will be cancelled. Ref. ********** 46. Lebo said my balance was now 00.00. The 31 December 2016 MTN deducted R3816.01. I want all my money paid back into my account. Sick and tired of this nonsense. Other Ref Nr. are ********** 9 and ********** 19. I will be visiting the consumer protection. Worst service ever experienced. </p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that according to our records an amount of R2,208.10 was refunded to you on the 05 January 2017. Your contract has also being cancelled and the numbers were migrated to Prepaid.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that according to our records an amount of R2,208.10 was refunded to you on the 05 January 2017. Your contract has also being cancelled and the numbers were migrated to Prepaid.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
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