Data contract settlement and cancellation

I have been trying to settle and cancel the MTN data contract and have been taken from pillar to post. The contract expires on 18 October 2021.

I have different versions of how to cancel the contract and am confused. I called the call center on the 19th of August 2021 and requested information on the date for sending the cancellation.

I also requested information on the applicable penalties for early cancellations. I was told in no uncertain terms by the call center agent, that I was to await the 18th of October and to cancel on that day.

I was told that early cancellations were not advisable.

What I find frustrating is that MTN has closed the avenues of complaining in writing for a speedy resolution of problems.

I am beyond frustrated and will never do business with any service provider without getting the full contact details and cancellation process in detail.

I can be reached at ***.

Regards

Williams