zM
zama M
1 reviews | Active since Dec 2017
14 Dec 2017, 19:02
Data contract captured uncorrectly
Hi On Black friday 24 Nov 2017, I was offered a MTNmyChoice 5Gb with 30 Gig promotional data (Sim only) data contract by a MTN sales agent via CCI, by the name of Joshua.
There were apparently delays in capturing the deal at MTN as CCI claims they captured the deal on time. Received the sim card 2 weeks late but came the 14th i did not receive what I signed up for. No help from MTNdirect, MTN and CCI customer care. I'v called countless number of times. Even tried to cancel this contract but insisted i would be charged R750 yet i haven't even used this sim (activated on the 8th Dec 2017) and it was still within the 10 day "cooling off" period. My MTN Ref ********** 54 Kindly assist as i want what i signed up for or cancel this contract
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Replies (4)
MTN South Africa's replyOfficial
17 Dec 2017, 22:32Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to the online group to contact and assist you online.
Kind Regards,
Alice van Der Merwe
Best regards,
MTN South Africa's reply17 Dec 2017, 22:32
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to the online group to contact and assist you online.
Kind Regards,
Alice van Der Merwe
Best regards,
zM
zama M's updateReviewer Update
18 Dec 2017, 00:00I will wait for correspondence and assistance from the MTN team..
Regards
zM
zama M's update18 Dec 2017, 00:00
Reviewer Update
I will wait for correspondence and assistance from the MTN team..
Regards
zM
zama M's updateReviewer Update
22 Dec 2017, 02:23Till date MTN has not communacated with me or resolved my complaint. I have been billed and will be paying for something I haven't received and that I signed up for... MTN are a bunch of ******!!!
zM
zama M's update22 Dec 2017, 02:23
Reviewer Update
Till date MTN has not communacated with me or resolved my complaint. I have been billed and will be paying for something I haven't received and that I signed up for... MTN are a bunch of ******!!!
zM
zama M's updateReviewer Update
26 Dec 2017, 13:13Still waiting patiently for @mtn to respond... ??
zM
zama M's update26 Dec 2017, 13:13
Reviewer Update
Still waiting patiently for @mtn to respond... ??