MG
Marius G
1 reviews | Active since Mar 2009
11 Feb 2015, 07:45
Data Contract CAP
I have a 1GB data contract @R69 pm. In Dec 2014 I received a bill for over R300.The call center advised me to send a mail to get the contract capped.<br> I requested on the 10th of December 2014 that a cap be put on my data contract [ref ***]. Jan 2015 I received a bill for 474.99!<br> I visited a MTN store on 2 Feb and was informed that it has not been done! <br> Once again I send a email [ref ***].<br> In Feb I received another invoice for R173.13 and that after I hardly used the modem.<br> <br> PLEASE CAP MY ACCOUNT AND REFUND ME FOR COST INCURRED AFTER IGNORING MY REQUEST TO CAP. <br> <br>
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MTN South Africa's replyOfficial
20 Feb 2015, 13:44Hello goodbad,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that this matter has been resolved and the credit passed will reflect on the statement for the invoice of the 7th.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that this matter has been resolved and the credit passed will reflect on the statement for the invoice of the 7th.
Regards,
Nomonde.
REQ:***
Best regards,
MTN South Africa's reply20 Feb 2015, 13:44
Official
Hello goodbad,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that this matter has been resolved and the credit passed will reflect on the statement for the invoice of the 7th.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that this matter has been resolved and the credit passed will reflect on the statement for the invoice of the 7th.
Regards,
Nomonde.
REQ:***
Best regards,