DN
DAVID N
1 reviews | Active since Nov 2015
06 Nov 2015, 07:47
DATA CONTRACT CANCELLED BUT STILL BEING CHARGED-
On Saturday 03 Sat 2015 October I spoke to Nompumelelo to cancel contract,she said it will done within 48 working hours mon-fri.Ref no:***.<br> On Wednesday 04 Nov 2015 went to Three Rivers Mtn spoke to Molebogeng who said the is mishap,and I must keep on phoning Mtn. Ref no:***.Can someone who cares do the right thing.
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MTN South Africa's replyOfficial
08 Nov 2015, 21:30Hello BUTIND,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply08 Nov 2015, 21:30
Official
Hello BUTIND,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike