MV
Mongezi V
1 reviews | Active since Apr 2019
28 Aug 2019, 11:03
Data Contract
MTN Reverted Back to me and told me the options that are available to me. I was advised to visit the nearest MTN store with my I’d so that I can get help ,on Sunday I woke up and went to Shelly center MTN which is the closest mtn store from where I stay about 130km .When I got to the store they said I should go to durban where I can get help ????????♂️...I’m so ****ed ????,I waisted my money going to the store and I returned home with no help. Such poor service Please close my contract I don’t want anything to do with false advertising by mtn and empty promises. If you don’t close my account I will take the matter further with my lawyers .. I can’t deal with such incompetency
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
29 Aug 2019, 09:26Good Day Mongezi
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
As per our telephonic conversation, kindly note that we are attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
As per our telephonic conversation, kindly note that we are attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
MTN South Africa's reply29 Aug 2019, 09:26
Official
Good Day Mongezi
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
As per our telephonic conversation, kindly note that we are attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
As per our telephonic conversation, kindly note that we are attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
MV
Mongezi V's updateReviewer Update
30 Aug 2019, 18:53Good Day
I am really happy the matter has been dealt with and resolved ..Thank you to the lady that handled the matter ,she was very polite and professional .She was very transparent about everything and used simplicity in her explanations ..Thank you Mtn...????????????
I am really happy the matter has been dealt with and resolved ..Thank you to the lady that handled the matter ,she was very polite and professional .She was very transparent about everything and used simplicity in her explanations ..Thank you Mtn...????????????
MV
Mongezi V's update30 Aug 2019, 18:53
Reviewer Update
Good Day
I am really happy the matter has been dealt with and resolved ..Thank you to the lady that handled the matter ,she was very polite and professional .She was very transparent about everything and used simplicity in her explanations ..Thank you Mtn...????????????
I am really happy the matter has been dealt with and resolved ..Thank you to the lady that handled the matter ,she was very polite and professional .She was very transparent about everything and used simplicity in her explanations ..Thank you Mtn...????????????
MTN South Africa's replyOfficial
03 Sept 2019, 08:17Good Day
Thank you Mongezi for your kind words, glad to be of assistance.
Thank you Mongezi for your kind words, glad to be of assistance.
MTN South Africa's reply03 Sept 2019, 08:17
Official
Good Day
Thank you Mongezi for your kind words, glad to be of assistance.
Thank you Mongezi for your kind words, glad to be of assistance.