SM
Simphiwe M
1 reviews | Active since Aug 2016
15 Aug 2016, 13:12
Data Contract
<p>i have an MTN data sim card and router since last year and have been paying R500 per month for a 5 g day and 5 gig night, then between March and April MTN billed R4500 and they said my contract had no limit set and that I should have set a limit which they never explained to me as they only said I get 10gigs, 5 day and 5 night, when I called MTN to Enquire about the bill they sent me from piller to post and never explained to me what happened as I have been using the wifi the same way and had never gone over the 5gigs(sim number: ********** 474)</p>
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MTN South Africa's replyOfficial
23 Aug 2016, 13:30Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Thank you for your time on line. The MTN dealership has assist us with feedback:Yes the SUL gets offered to every client that walks through our door for Upgrades or New Lines.
As per our online discussion we have offered to you a 50% good will credit against the data charges on the April invoice.
The credit will be for R1815.06.
The account balance is now R 1,078.00. This balance is for the July and August balance together, the system bill the account in arrears. Meaning that the July balance for R539.00 will be paid over to MTN on the 1-9-2016. The credit will be used against the August invoice that will be paid over to MTN 1-10-2016, no debit will be requested for the August invoice due to the credit passed against the account. The credit cannot be allocated to the bank account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply23 Aug 2016, 13:30
Official
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Thank you for your time on line. The MTN dealership has assist us with feedback:Yes the SUL gets offered to every client that walks through our door for Upgrades or New Lines.
As per our online discussion we have offered to you a 50% good will credit against the data charges on the April invoice.
The credit will be for R1815.06.
The account balance is now R 1,078.00. This balance is for the July and August balance together, the system bill the account in arrears. Meaning that the July balance for R539.00 will be paid over to MTN on the 1-9-2016. The credit will be used against the August invoice that will be paid over to MTN 1-10-2016, no debit will be requested for the August invoice due to the credit passed against the account. The credit cannot be allocated to the bank account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,