DATA CONTRACT

I have been with MTN for than 5 years now if not almost 10! I have 3 numbers on contract with them and amongst the Clients who took advantage of the then uncapped data contract. Over the years, I have upgraded two of my three numbers leaving the data one untouched. I have endured their poor and good network coverage and slow and at times fast data traffic speeds.

Being a village boy who is always on the road, I have always given them the benefit of the doubt when it comes to coverage in my village around Polokwane. I started experiencing serious challenges on Wednesday with my laptop not connecting at all which I attributed to bad weather. Last night (Thursday 25/01/2018), I called 808, whereby i was advised that my data line was "switched off" whereby the Consultant did her uttermost best to reconnect me. After a while of on and off coverage, I called back in whereby the Gentleman advised me to call 1555 today as the Consultants are the only ones who can assist me with internet connection and data related issues as my 3 numbers fall under one contract.

The lady who as assisted me me today (1555) advised me that the uncapped contracts are now restricted to 3GB after which they become slow. After been with MTN for so long with that contract, I am no stranger to such behaviour, however in this scenario, I have zero internet connection. The implication is that I am being cut off, the Consultant further advised me to look at other data packages which I have zero interest in. I inquired why wasn't I informed of the move, to which I was told that all customers were informed. The calls I received was from various noise makers offering me upgrade packages, had I been informed that the package I was on was Phased out, I would simply have cancelled the package as it offered no benefits whatsoever in the revamped state.

I will be happy if an MTN higher ranking official can address this matter and give me reason to continue paying R 1500 plus in monthly subscriptions to their "BOZA" network! Is the township Lingo being abused or misused?