MR
Muhammed R
1 reviews | Active since Jun 2018
02 Jun 2018, 08:13
Data connectivity issue
On November 2017 I had taken out a data contract with MTN for this reason that I am in a close proximity of the MTN tower (less than 300m away). I only began to receive my data from end of December... Beginning of January. It has only been 3 months and I began experiencing a data connection issue( from 12 march 2018). Its takes me approximately 5mins to update or download 8MB. After a month I informed Mtn of the situation. They have acknowledged the problem. They admit that they have detected a fault with the tower but to this day the problem has not been resolved. Now this is not acceptable for a company that has the logo "the better connection". How of money is been wasted on calling them to lay this complain... Only to get the reply"our technicians are tending to it"....... From March till today just to sort out one tower.
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MTN South Africa's replyOfficial
04 Jun 2018, 09:25Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online confirming the contract number ***.
We have escalated the complaint regarding your coverage problem in your area to the coverage Manager to intervene with the complaint.
The coverage department will be in touch with you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply04 Jun 2018, 09:25
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online confirming the contract number ***.
We have escalated the complaint regarding your coverage problem in your area to the coverage Manager to intervene with the complaint.
The coverage department will be in touch with you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MR
Muhammed R's updateReviewer Update
07 Jun 2018, 12:38Hi Alice van der marwe.
You have contacted me regarding the issue at hand ( thank you kindly for doing so).
You have took down my contract details.
You have posted a kind response on this platforms. Assuring me some feedback from the manager.
But yet again, I'm suffering without the internet connection and there's no feedback.
I would like to know what difference did Mtn make. Because so far I haven't received a feedback on the coverage tower.
MR
Muhammed R's update07 Jun 2018, 12:38
Reviewer Update
Hi Alice van der marwe.
You have contacted me regarding the issue at hand ( thank you kindly for doing so).
You have took down my contract details.
You have posted a kind response on this platforms. Assuring me some feedback from the manager.
But yet again, I'm suffering without the internet connection and there's no feedback.
I would like to know what difference did Mtn make. Because so far I haven't received a feedback on the coverage tower.