BM
Bridget M
1 reviews | Active since Apr 2013
02 Mar 2016, 13:59
DATA Complaints
Hi, This is a second time I complain about my data vanishing, I just loaded 1G at R160 and you get 1G free I logged in for 30min on my Gmail then I receive a message that my data is depleted. Yesterday I loaded 500KB was done within 5min. Last month I complained about same thing but with no help
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Mar 2016, 10:06Hello Mmakelle,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records at the time this response was posted, the 1GB loaded on the 02 March 2016 was still available and only the Promo data was used thus far.
Kindly contact our Data Support department on 1555 for assistance on how to check for any internet automatic updates or background data running.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records at the time this response was posted, the 1GB loaded on the 02 March 2016 was still available and only the Promo data was used thus far.
Kindly contact our Data Support department on 1555 for assistance on how to check for any internet automatic updates or background data running.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply03 Mar 2016, 10:06
Official
Hello Mmakelle,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records at the time this response was posted, the 1GB loaded on the 02 March 2016 was still available and only the Promo data was used thus far.
Kindly contact our Data Support department on 1555 for assistance on how to check for any internet automatic updates or background data running.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records at the time this response was posted, the 1GB loaded on the 02 March 2016 was still available and only the Promo data was used thus far.
Kindly contact our Data Support department on 1555 for assistance on how to check for any internet automatic updates or background data running.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,