Data Complaint!!

My name is Lebogang Sekhwela, an MTN client with a contract that has three lines, my unhappiness with the company is that on one line I signed up for 22 Gigs of Data monthly. They Top up my lines on the 12th of May 2020, time exactly: 10:12 with the agreed 22 gigs of data. Exactly three hours I checked my Data, and I now had 10.01 Gigs of Data, which is very suprising as I had not downloaded anything,nor browsed sites that consumed that much of Data.HOw could I deplete Data that quickly, I tried to contact their support center(135) for hours and hours without any assistance as no one bothers to take our calls.

I then sent an email to the consultant below without any assistance until now.

From: Lebogang Sekhwela Sent: Tuesday, May 12, 2020 4:02 PM To: 'Nonhlanhla Zwane [ MTN South Africa ]' <***> Cc: '***' <***> Subject: 22GB !!!!!!!!!!!!!!!!!!!!!!!!!!! Importance: High

Hi Nonhlanhla

I spoke to you this morning at 10:43 to assist with reconnection of my lines after I made payment but I still got suspended

Now this morning I received an sms saying my account has been credited with 22GB !!!!! It is 15:48 and I only have 10.01GB….????!!!! HOW IS THIS POSSIBLE WHEN I NEVER USED MY DATA FOR ANYTING …..????

I WOULD LIKE AN EXPAINATION ASAP OR IM TAKING THIS TO HELLOPETER !!!!!!

Regards

Lebogang This consultant has also demonstrated her incompetency, she is also very apathetic and lacks responsibility and accountability, together with MTN. I am not happy with MTN, and I demand an explanation of the discrepancy with my Data. I demand the Data that I signed up for on the contract. This is unacceptable and I want my Data Immediately Loaded on my line!!!! I also sent another email as seen below, where i received a referrence,no assistance still. We have made payments on a monthly basis,but our lines still get suspended and do not even receive statements as promised.

Thank you for submitting your query through this medium of correspondence. Your reference number for this query is ***. Please keep the reference number so we can assist with tracking your query. We will respond to your query within 8 working hours.

Kind regards MTNSA credit Management Department

Hi Nonhlanhla

I spoke to you this morning at 10:43 to assist with reconnection of my lines after I made payment but I still got suspended

Now this morning I received an sms saying my account has been credited with 22GB !!!!!

It is 15:48 and I only have 10.01GB….????!!!! HOW IS THIS POSSIBLE WHEN I NEVER USED MY DATA FOR ANYTING …..????

I WOULD LIKE AN EXPAINATION ASAP OR IM TAKING THIS TO HELLOPETER !!!!!!

Regards

Lebogang

From: Nonhlanhla Zwane [ MTN South Africa ] [mailto:***] Sent: Tuesday, May 12, 2020 10:48 AM To: Lebogang Sekhwela Subject: ~Op3EB4.xls

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I want my DATA! otherwise, cancel your services!