Data Complaint

Item: MTN South Africa
Rating: 1
Author: Corrie T

Good day,

I am writing this in help please. I have ask MTN to add 1gb data to my account in January (which was never done), but yet they took my money. Since January I am waiting on them to do a credit back on my account. 6 months later and I have to phone every 2nd day for the credit. Ref nr: ********** 00 & ********** 29 & ********** 20.

I really do think that the service I got so far is pathetic, no agent went out of their way to finalise the query. They always just give me another ref number or tell me that it was sorted and that I got my credit in February, which I never received.

If I could advise anybody, stay away from MTN.

Thank you Corrie

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

11 Jul 2018, 12:52

Dear Corrie,

Thank you for taking the time to tell us why our service failed to meet your expectations.

We value your business, and would like to address your concerns as quickly as possible.

I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.

Please see feedback provided.

Reference ***

Good day, your MTNSP query reference SR*** A credit will be passed of (R57.02) Excl vat 1GB adhoc have been sent through for approval for cell no *** invoice/s date/d: (2018-02-13) Thank you. Belinda Mhlathi Contact no: 011 -*** (Office hours)

I hope the above information will be useful.

Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.

Sincerely,

Willem Jnr Loots

MTN Complains Management Team

Best regards,

MTN South Africa's reply11 Jul 2018, 12:52

Official

Dear Corrie,

Thank you for taking the time to tell us why our service failed to meet your expectations.

We value your business, and would like to address your concerns as quickly as possible.

I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.

Please see feedback provided.

Reference ***

I hope the above information will be useful.

Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.

Sincerely,

Willem Jnr Loots

MTN Complains Management Team

Best regards,

Corrie T's updateReviewer Update

11 Jul 2018, 13:17

Good day, Please go and have a look on my statement for February, no credit was received. Thankyou, Corrie

Corrie T's update11 Jul 2018, 13:17

Reviewer Update

Good day, Please go and have a look on my statement for February, no credit was received. Thankyou, Corrie

Data Complaint

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