WN
Waynne N
1 reviews | Active since Dec 2012
18 Sept 2015, 07:11
Data Chatges and Data Bundle
I have a 500MB data bundle on my contract but every month I am being charged for allot of data. can you check if this data bundle is still active, I am still paying every month for it. On the 17th of every month I used to get an sms saying my new airtime has been loaded as well as my 500 MB data. I have not got the data sms for months now. Every week I get the sms's saying \you have started incurring cost from your data usage limit"this one came through the day I should receive my 500MB data bundle"
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MTN South Africa's replyOfficial
18 Sept 2015, 10:32Hello Waynnen,
We are truly sorry for the inconvenience caused.
We have now checked your number and see that your contract is held with Altech Autopage. You will need to contact them directly for assistance with your request.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused.
We have now checked your number and see that your contract is held with Altech Autopage. You will need to contact them directly for assistance with your request.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply18 Sept 2015, 10:32
Official
Hello Waynnen,
We are truly sorry for the inconvenience caused.
We have now checked your number and see that your contract is held with Altech Autopage. You will need to contact them directly for assistance with your request.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused.
We have now checked your number and see that your contract is held with Altech Autopage. You will need to contact them directly for assistance with your request.
Regards
Tim
MTN Complaints Management Team
Best regards,