YW
Yaacov W

1 reviews | Active since Aug 2015

03 Aug 2015, 23:58

Data Charges TRIPLE from 25c to 87c

June bill is 2.5 higher than usual coz of Data. I went into MTN service centre, I was told not to pay & MTN would contact me. They didn't.<br> July invoice also 2.5 higher than usual & an SMS that if I did not pay my line would be suspended, I called & was advised to pay & if error, would be credited. I made payment<br> 1 Aug received sms that 1GB Internet bundle activated & valid for 2 days. I called 808 & spent 1hr & 11mins on the phone with Marvin who attempted to explain why only 2 days but could not, he told me that MTN's out of data charge had raised from 25c to 87c, more than THREE AND A HALF times on 1st April but could not explain why. I asked why in July I had 4GB data on my plan and in June only 2GB with no instruction from me & he could not explain why. He could not explain why 1GB data bundle, which includes another GB free, costs R160 but 1GB out of bundle costs R 1,015?!<br> Eventually he asked his supervisor, Boitumelo Maisa to explain it to me and she told me that the account was correct and that I had to pay. Full stop?! She told me to add more data but could not explain any of the above?!<br> HOW DOES MTN CHARGE OVER 1000% HIGHER FOR OUT OF BUNDLE DATA & NO RECURRING BUNDLE OPT?

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Aug 2015, 12:19
Official
Hello yankywoolf,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.

Kindly be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. MTN continuously assesses and reviews its pricing. The reduction in Mobile Termination Rate and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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