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Dominique N

1 reviews | Active since Mar 2009

10 Mar 2015, 08:19

Data charges incorrectly billed

I have a 1.5GB re-occurring data bundle on my line and I check the data balance via *141# on a daily basis. As at the 5th of March I had in excess of 1GB remaining. My bill run is on the 7th. When I got my invoice yesterday I saw PSD calls charged in excess of R480. I would like to know how this is possible & why, especially since I loads of bundle data left between 1-8 March?? This is urgent, thanks. The reason I loaded the bundle was to REDUCE the monthly data expenditure and benefit from the low rate per MB. The previous invoice (February's) PSD calls charges were R2 368.05?! I loaded the data bundle on 23 January 2015, but I suspect there is a billing error here and would appreciate your investigating this as a matter of urgency. Thanks

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Mar 2015, 08:53
Official
Hello doms1234,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that a billing query has been logged with the billing department to validate the data charges, REQ:***.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,