NM
Nesisa M
1 reviews | Active since Nov 2015
02 Nov 2015, 12:48
Data charges and Outgoing calls
I ported my number to mtn on the 20th of October, i am however unable to call 173. I also struggle with making outgoing calls as it informs me I do not have airtime, when I actually do have it. My data charges are ridiculous.<br> Each time I call the help line i get transferred to diff departments and do not get help. I'm tired of calling in. when I go inside a store they are unable to assist and advise me to call 173 which I cannot call using my number and have to ask someone else each time.<br> I regret porting my number as mtn has not been helpful
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
03 Nov 2015, 14:05Hello Nesisa,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to our prepaid escalations team and our Mobile Number Portability support team to investigate your issues.
We've requested that they make direct contact with you with feedback on the matters reported being resolved.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to our prepaid escalations team and our Mobile Number Portability support team to investigate your issues.
We've requested that they make direct contact with you with feedback on the matters reported being resolved.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply03 Nov 2015, 14:05
Official
Hello Nesisa,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to our prepaid escalations team and our Mobile Number Portability support team to investigate your issues.
We've requested that they make direct contact with you with feedback on the matters reported being resolved.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to our prepaid escalations team and our Mobile Number Portability support team to investigate your issues.
We've requested that they make direct contact with you with feedback on the matters reported being resolved.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
