LO
Les O'Connell
1 reviews | Active since May 2009
19 May 2017, 19:55
DATA Charges
<p>On 13 May I switched of mobile data on my phone and used the MTN app to disable mobile data roaming and flew to Zanzibar. Since arriving in Zanzibar the phone has lain in a drawer. Despite this I have received SMSs from MTNData on 14, 15, 16, 17 & 18 May claiming that on each of the previous days I had used R25 on 25MB at standard data rates and urging me to buy bundles. I sincerley hope that my balance has not been debited with the R25 they claim that I have used but, even if not, this reeks of a ****.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
21 May 2017, 22:25Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly ensure that you activate SMS Roaming if you do not wish to use the Internet while roaming or call our customer care line and request to remove the service GPRS before you leave.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply21 May 2017, 22:25
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly ensure that you activate SMS Roaming if you do not wish to use the Internet while roaming or call our customer care line and request to remove the service GPRS before you leave.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,