DATA CHARGES

I have 2 contracts with MTN of which both are CAPPED & has the Top Up option since 2013. However on the one account / cellnumber / contract I have received ENOURMOUS accounts for DATA charges. I have been submitting queries via 808, branches, e-mails , website etc but we are getting no response other than the automated ones from their e-mail queries or that it will take 10 working days once you submit from the branches. Each branch consultant gives you another explanation some even made allegations that we did adjustments on our own. Other says it is because of the strikes in May 2015. But no one from MTN is coming back to us. Each query takes 10 working days or 24 working hours depends on the medium you use to submit a query. I even had the situation where by wanted to pay in my subscriptions @ a branch they said there is R0.00 payable but cannot print the proof. But a week later MTN blocks both my cell numbers. I even tried to contact the CEO of MTN but he resigned suddenly in November 2015 and now there is now other detail for them to contact. MTN must sort out. My husband has moved all his big profile contracts to Cell C and I am of meaning to do the same.