WT
Werner T
1 reviews | Active since Jul 2014
16 Nov 2015, 09:31
DATA CHARGES
At this stage i am fed up with MTN. Since Nashua Mobile closed, MTN charges me an R189 a month extra for data that i am not getting. I have a 2gb recurring every month that i am happy with. Now I have called around 15 times and I have around 9 reference numbers. They say that they need to ESCALATE or INVESTIGATE, ****** man, i have heard that word so many times, is that all that they can say??? Now it is 2 months and nothing has been done. My November statement is now correct, now they have to refund me and that is the NEW problem now. I want this sorted. Once my contract ends I am moving to another service provider, cant go on like this!!!
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MTN South Africa's replyOfficial
17 Nov 2015, 10:28Hello werries91,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit request of R 1534.47 has been sent through for approval, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit request of R 1534.47 has been sent through for approval, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply17 Nov 2015, 10:28
Official
Hello werries91,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit request of R 1534.47 has been sent through for approval, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit request of R 1534.47 has been sent through for approval, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,