NR
Natasha R
1 reviews | Active since Oct 2015
14 Oct 2015, 12:12
Data Charges
In April this year whilst attempting to use the 24hr data bundle there seems to have been a misunderstanding on my side resulting in over use and a ridiculously high billing that has come through which is almost 5 times the credit limit on my account. I have on many occasions called the call centre who have no power to make any decisions, been to the head office in Gauteng who again cannot assist and give me run around stories about how the system works,etc and basically listen to my side but do nothing to assist. I was redirected to email Executivecomplaints who read my emails but to this day I am still awaiting a response and my account has been suspended. Please can someone help?
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MTN South Africa's replyOfficial
16 Oct 2015, 07:24Hello reddy_natasha,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up as per the notes on the account that the 1 day bundle was loaded but not activated on your side. Please note that charges incurred as loyalty 1 day bundle was only loaded but not activated by sub as the instruction on the SMS, it should be activated before it expires on the 09-07-2015 As per the notes client was advised that she used more than 13G for the 20.04.15.
The validation has been done.
Charges for REQ:*** have been validated and are correct. Calculation as per below-
13873.25MB (usage) x 0.87 (OOB) = R12,069.73
Please contact the 808 service centre for the call to be transferred to the credit controller to assist you with the payment arrangement.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up as per the notes on the account that the 1 day bundle was loaded but not activated on your side. Please note that charges incurred as loyalty 1 day bundle was only loaded but not activated by sub as the instruction on the SMS, it should be activated before it expires on the 09-07-2015 As per the notes client was advised that she used more than 13G for the 20.04.15.
The validation has been done.
Charges for REQ:*** have been validated and are correct. Calculation as per below-
13873.25MB (usage) x 0.87 (OOB) = R12,069.73
Please contact the 808 service centre for the call to be transferred to the credit controller to assist you with the payment arrangement.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply16 Oct 2015, 07:24
Official
Hello reddy_natasha,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up as per the notes on the account that the 1 day bundle was loaded but not activated on your side. Please note that charges incurred as loyalty 1 day bundle was only loaded but not activated by sub as the instruction on the SMS, it should be activated before it expires on the 09-07-2015 As per the notes client was advised that she used more than 13G for the 20.04.15.
The validation has been done.
Charges for REQ:*** have been validated and are correct. Calculation as per below-
13873.25MB (usage) x 0.87 (OOB) = R12,069.73
Please contact the 808 service centre for the call to be transferred to the credit controller to assist you with the payment arrangement.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up as per the notes on the account that the 1 day bundle was loaded but not activated on your side. Please note that charges incurred as loyalty 1 day bundle was only loaded but not activated by sub as the instruction on the SMS, it should be activated before it expires on the 09-07-2015 As per the notes client was advised that she used more than 13G for the 20.04.15.
The validation has been done.
Charges for REQ:*** have been validated and are correct. Calculation as per below-
13873.25MB (usage) x 0.87 (OOB) = R12,069.73
Please contact the 808 service centre for the call to be transferred to the credit controller to assist you with the payment arrangement.
Kind Regards,
Alice van der Merwe
***
Best regards,