SV
Steven V
1 reviews | Active since Aug 2011
21 Jun 2015, 04:02
Data Chargers
I have recently taken up a Mychoice 350 contract & mtn committed to say that they will put a limit to restrict any over calls or data usage. Please could you advise as to why I have been billed for 13/06/2015 PACKET SWITCHED DATA CALLS at R2061.45 on invoice E*** after requesting that a limit be added to my account in order to limit incidents such as this? Please mail me in return as I am currently overseas and cannot accept phone calls?
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MTN South Africa's replyOfficial
24 Jun 2015, 11:28Hello stevenventer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the credit limit in your account is R2350. On the invoice dated 2015-06-13 the data charges incurred are R2061.45.
When there is a connection on the internet the network does not end the connection when it reaches the credit limit. It will connect till the end of the session. The reference number for the billing is: Request ***.
To registering your number dial *** to create a 5 digit pin. Thereafter you can monitor your usage by dialing *162*5 digit pin#.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the credit limit in your account is R2350. On the invoice dated 2015-06-13 the data charges incurred are R2061.45.
When there is a connection on the internet the network does not end the connection when it reaches the credit limit. It will connect till the end of the session. The reference number for the billing is: Request ***.
To registering your number dial *** to create a 5 digit pin. Thereafter you can monitor your usage by dialing *162*5 digit pin#.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply24 Jun 2015, 11:28
Official
Hello stevenventer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the credit limit in your account is R2350. On the invoice dated 2015-06-13 the data charges incurred are R2061.45.
When there is a connection on the internet the network does not end the connection when it reaches the credit limit. It will connect till the end of the session. The reference number for the billing is: Request ***.
To registering your number dial *** to create a 5 digit pin. Thereafter you can monitor your usage by dialing *162*5 digit pin#.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the credit limit in your account is R2350. On the invoice dated 2015-06-13 the data charges incurred are R2061.45.
When there is a connection on the internet the network does not end the connection when it reaches the credit limit. It will connect till the end of the session. The reference number for the billing is: Request ***.
To registering your number dial *** to create a 5 digit pin. Thereafter you can monitor your usage by dialing *162*5 digit pin#.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,