1 reviews | Active since Apr 2013
Data Chargers
I was recently charged nearly R2400 cell phone bill which i paid via payment arrangement, and was advised that its because of data chargers. i was now charged again nearly R3300 bill and again advised due to data. i have called in to request detailed information regarding this past Saturday and have received no feedback. Ive been using a smart phone for a long time and not new it i find it very hard to believe that these chargers are true. i have tried getting hold of my account manager again to assist me in this regard. I also had a limit on my account of R800 which you people have decided to have deleted against my will, apparently its your process. Its sad, that as a loyal client of MTN, i receive no solutions as to how to curb my bills to accommodate my budget, and its for this reason i will be going to cell c because of the lack of interest and solutions from my current SP. And sadly with data its something you see, not like a phone call and these chargers magically appear. it simply feels like ****************. i have recently taken out a telkom data package to assist me with my data usage, as MTN call centre is just pathetic!!!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to our billing team for investigation.
Regards
Lorraine
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to our billing team for investigation.
Regards
Lorraine
REQ:***
Best regards,
