Data charged to my account

MTN QUERY Reference 1-***4

Data has been charged to my cellphone (September2017) 07/09/2017 Wholesale Data Bundle Charges 35.08 Charged on Invoice E ********** 65 dated NVOICE DATE: 07/09/2017

one month after I got a new contract (August2017) AND when the credit limit on this new contract was ZERO R0.000

I did not purchase this data I therefore cannot purchase anything from my phone ie airtime, voice data etc. because of this ZERO credit limit

THEREFORE MTN SHOULD NOT HAVE BEEN ABLE TO ALLOW ME TO PURCHASE

I cannot remember receiving any sms to confirm the purchase of this data bundle.

My 4 year record will also show you that I have never bought data before, regularly bought voice minutes. THat this new cellphone contract gave me 10GB data for 3 months and I had no need of data

I made a call to the call center with very bad background noises and not very good service. The operator refuse to help me furhter, give me another name or department that can look into my query Reference for this call 12 Dec 2017 and terminated at 16H30 : ********** 43. I requested this reference number and informed the operator that I will request a voice recording of this call.

Thank You

PS Your tickbox at the top to rate this business does not give the option of ZERO. You forced me to choose 1 but MTN does not rate even 1