1 reviews | Active since Jan 2017
Data charge while on Wifi and poor customer service
<p>I was credited with 500MB of data on the 14th of December. On the same morning (being at home all morning, connected to Wifi- and without Wifi assist), I received a message that my data bundle has been depleted. When I called MTN, I was told that there was an Internet connection and thus I have used all my data. I called Apple and they told me that I was not the first person to experience that problem, and that MTN has charged data while being connected to Wifi several times in the past. Trying to resolve the problem, I am sent back and forth at customer services, while I am being told that my request is taken care of, nothing happens. This is the last MTN contract I have taken out.</p>
Good day
Kindly note that my mobile data was turned off, as well as my mobile data setting for Skype on my IPhone. My wifi-assist was also turned off. Thus, by no ways were it possible that MTN can charge me for an Internet connection over Mobile data. I am well aware that MTNs records shows an Internet usage on the 14th of December, that is the exact reason for this review - MTN has charged for data when it were not allowed to. But I have decided to stop trying to sort it out with MTN, and have been in discussions with Cell C to take over the contract.
Good day
Kindly note that my mobile data was turned off, as well as my mobile data setting for Skype on my IPhone. My wifi-assist was also turned off. Thus, by no ways were it possible that MTN can charge me for an Internet connection over Mobile data. I am well aware that MTNs records shows an Internet usage on the 14th of December, that is the exact reason for this review - MTN has charged for data when it were not allowed to. But I have decided to stop trying to sort it out with MTN, and have been in discussions with Cell C to take over the contract.