DATA Charge
<p>Received our latest MTN bill. Have 3 devices with them. Trying to charge an extra R 2 200.00 for PSD that we know nothing about. </p> <p>Have capped limits on all 3 contracts and have never requested any extra.</p> <p>Having spoken to a manager at the MTN call centre was told its our word against MTN's and nothing we can do.</p> <p>Going to try in store to see if we can get a better explanation and hopefully get this cleared.</p> <p>Will be cancelling all 3 contracts once they expire early next year and moving to Vodacom.</p>
Good Day Stuart Cox,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Limit was not set upon activation in store. If the account had requested for the limit in store then please advise her to escalate to the store manager.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Stuart Cox,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Limit was not set upon activation in store. If the account had requested for the limit in store then please advise her to escalate to the store manager.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Thanks for the reply but we do have a limit set. Whenever we reach the 500mb monthly limit we get an MTN notification and the option to top up either through mtn or through my FNB online banking? This limit has been in place since we took out the contract.
Thanks for the reply but we do have a limit set. Whenever we reach the 500mb monthly limit we get an MTN notification and the option to top up either through mtn or through my FNB online banking? This limit has been in place since we took out the contract.