DG
Donovan G
1 reviews | Active since Aug 2015
12 Aug 2015, 10:24
Data Charge
I received a bill of R12000 for data use and when queried I was told that it will be forwarded to accounts and they will call me back in 4-6 working days. its 2 weeks later and haven't been called back. Numerous attempts at trying to call have been unsuccessful. the voice prompt tells me that there are excessive calls and that I must call again.<br> <br> I am now getting smses that I urgently need to pay otherwise my account will be suspended.
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Replies (1)
MTN South Africa's replyOfficial
28 Aug 2015, 12:30Hello dgarisch,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the billing department has finalized the request.
Please note that charges appearing on your invoice are correct and valid.
Invoice dated 2015-05-20, number ***.
1024MB (1G ad hoc) + 1024 (1G promo bundle) + 250MB = 2298
10617.29MB (total data used) - 2298MB (provisioned bundle) = 8319.29MB x R0.87 (out of bundle)
= R 7,237.78 (excluding vat)
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the billing department has finalized the request.
Please note that charges appearing on your invoice are correct and valid.
Invoice dated 2015-05-20, number ***.
1024MB (1G ad hoc) + 1024 (1G promo bundle) + 250MB = 2298
10617.29MB (total data used) - 2298MB (provisioned bundle) = 8319.29MB x R0.87 (out of bundle)
= R 7,237.78 (excluding vat)
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply28 Aug 2015, 12:30
Official
Hello dgarisch,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the billing department has finalized the request.
Please note that charges appearing on your invoice are correct and valid.
Invoice dated 2015-05-20, number ***.
1024MB (1G ad hoc) + 1024 (1G promo bundle) + 250MB = 2298
10617.29MB (total data used) - 2298MB (provisioned bundle) = 8319.29MB x R0.87 (out of bundle)
= R 7,237.78 (excluding vat)
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the billing department has finalized the request.
Please note that charges appearing on your invoice are correct and valid.
Invoice dated 2015-05-20, number ***.
1024MB (1G ad hoc) + 1024 (1G promo bundle) + 250MB = 2298
10617.29MB (total data used) - 2298MB (provisioned bundle) = 8319.29MB x R0.87 (out of bundle)
= R 7,237.78 (excluding vat)
Kind Regards,
Alice van der Merwe
***
Best regards,