RW
Robyn W
1 reviews | Active since Feb 2016
29 Feb 2016, 13:32
DATA CARD NOT WORKING FOR 5 WEEKS
We have an MTN data contract which we got a sim swap on, since we have had the sim swap done, we have been unable to use the data contract. Every time we insert the ****le into any computer it says we need to register it on a network. We have been in store, contact numerous people (as per Leroy) and have still received no assistance. We keep getting told they will look into it and absolutely nothing has been done about it. Every time we phone for feedback they insist nothing is wrong on their side- which obviously it is if we are not registered on a network. We are considering retracting all MTN company data lines if this isn't resolved.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
01 Mar 2016, 09:14Hello Forestry Plant,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
We are unable to retrieve any information on the system with the cellphone number and ID number provided. I could not get hold of you on your number ***, please may you provide us with the cellphone number of the data contract or the Account number in order to assist you further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
We are unable to retrieve any information on the system with the cellphone number and ID number provided. I could not get hold of you on your number ***, please may you provide us with the cellphone number of the data contract or the Account number in order to assist you further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply01 Mar 2016, 09:14
Official
Hello Forestry Plant,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
We are unable to retrieve any information on the system with the cellphone number and ID number provided. I could not get hold of you on your number ***, please may you provide us with the cellphone number of the data contract or the Account number in order to assist you further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
We are unable to retrieve any information on the system with the cellphone number and ID number provided. I could not get hold of you on your number ***, please may you provide us with the cellphone number of the data contract or the Account number in order to assist you further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,