1 reviews | Active since Oct 2016
Data bundles over charging
Attention MTN,
I am loyal customer for Mtn for years & hardly complain about data bundles charges but from beginning of December my data bundles are moving faster with normal browsing, I hardly use 1 G data for two weeks but this time around 1 G data only last for 5 days. From the beginning of December until now have used more than 6G data but before used to spend at least 2G a month. Can this be investigated as I'm thinking of changing network to Vodacom. This is just a ripoff haowa
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that your cell number *** is on prepaid.
Please contact the 173 prepaid department to assist you with the investigation and the itemized billing report for the data usage. 173 is a free service from any MTN prepaid ism card.
Kind Regards,
Alice van der Merwe
https://csrm.hellopeter.com/admin/review-management/***
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that your cell number *** is on prepaid.
Please contact the 173 prepaid department to assist you with the investigation and the itemized billing report for the data usage. 173 is a free service from any MTN prepaid ism card.
Kind Regards,
Alice van der Merwe
https://csrm.hellopeter.com/admin/review-management/***
Best regards,